Our service is free to anyone in Alberta and the Northwest Territories, as it is covered by government public health insurance in these regions.
Please note:
- We are not a crisis service. Please call 911 or go to the Emergency Department if you are having a mental health crisis.
- We do not prescribe potentially addictive medications.
- We do not do psycho-educational assessments.
- It is the parent's responsibility to follow legal custody agreements. If there is intra-family conflict and both parents have custody, please ensure both parents have provided consent on our consent form.
We are not a primary care service. We are a specialist consult service and focus strictly on mental health issues.
We are not a crisis or emergency service. If you have any questions outside of your appointment time, please book a followup appointment, or if the appointment is too far out, please contact your family doctor/walk in clinic, or go to an emergency room.
We will not be able to deal with medical issues outside of your appointment time.
Please be patient and kind to our staff over the phone or on videoconferences.
We have a zero-tolerance policy regarding verbal abuse of our staff. If abuse arises, we will no longer be able to provide ongoing care for you.
Our diagnostic, treatment, and followup services are 100% free to Alberta and NWT citizens, as they are covered by public Alberta Health Insurance.
However, public health insurance does not cover fees for items such as support letters or no-shows to appointments.
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