HOW IT WORKS
Before your appointment
- If you would like to see one of our doctors, send us a message via our website or email joycementalhealth@gmail.com with your name and phone number. You can also get a referral from your family doctor if you have one (although this is NOT required to see our doctors)
- Your information, plus any doctor referrals we receive, are triaged according to urgency. Patients recently discharged from hospital will be triaged more urgently. We will triage all other referrals in chronologic order and according to urgency based on the information given to us.
- Our clinic manager will call you or your parents/guardians to set up your appointment, and will send two introductory emails:
- 1) the link to your appointment (via Medeo)
- 2) pre-appointment paperwork (via Ocean), including an intake form, a consent form, and questionnaires about your mental health.
Note: All paperwork is done electronically via our secure online portal (called "Ocean"). You must submit your paperwork at least 24 hours before your first appointment so your doctor can prepare for your appointment in advance.
We want you to gain the most help out of our time together. The more information you can share with us, the more effectively we can help you.
During your appointment
- All appointments will be booked for 30 minutes, including intake and follow up appointments.
- If we feel that we need more time for your intake, we will schedule a quick follow up to complete it.
- Please be online 5 minutes prior to your appointment start time.
- During our time together, your doctor will:
- Seek to get to know you and your family better using both the forms you submitted and in our visit;
- Spend time talking with you and your family member(s) together;
- Spend time talking alone with you;
- Offer a diagnosis of what mental health conditions you may be struggling with and offer options for treatment - both in terms of medication and other non-medication interventions.
After your appointment
- After your appointment, your doctor will:
- Book follow-up appointments as needed to monitor treatment efficacy, progress, and to engage in counselling services as appropriate;
- Consult a board-certified pediatric psychiatrist to discuss your case and ensure we are providing the highest level of care for you;
- Send a letter to your family doctor regarding your diagnosis and treatment plan to keep your healthcare team informed of your healthcare situation.